Effective Date: July 22, 2026
Welcome to the Romay Corporation website. The following Policies, Terms & Conditions govern your use of our website, products, and services. By accessing our website, requesting a quotation, placing an order, subscribing to communications, or otherwise interacting with Romay Corporation (“Romay,” “we,” “our,” or “us”), you acknowledge that you have read, understood, and agree to these policies.
These policies are intended to provide transparency regarding how we conduct business and may be updated periodically without prior notice. The most current version will always be available on this page.
Privacy Policy
Romay Corporation respects your privacy and is committed to protecting the personal information you provide to us.
We collect personal information that you voluntarily provide when requesting quotations, placing orders, creating an account, subscribing to communications, contacting customer support, or otherwise interacting with our website. This information may include your name, company name, billing and shipping addresses, telephone number, email address, payment information, and other information necessary to provide our products and services.
Your information may be used to:
- Process quotations and orders
- Manufacture and deliver products
- Communicate order status and shipping updates
- Respond to customer service inquiries
- Provide warranty support
- Improve our products, website, and customer experience
- Comply with applicable legal obligations
Romay Corporation does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share necessary information only with trusted service providers involved in operating our business, including payment processors, shipping carriers, website hosting providers, marketing platforms, and other vendors required to fulfill orders or provide requested services. These providers are authorized to use your information only as necessary to perform services on our behalf.
If you choose to receive SMS communications from Romay Corporation, your mobile phone number and SMS consent will never be sold or shared with third parties or affiliates for marketing purposes.
While we implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure. By using our website, you acknowledge these inherent risks.
You may request to review, update, or remove your personal information by contacting us using the information provided at the end of this page.
Cookie Policy
Our website uses cookies and similar technologies to improve website functionality, security, analytics, and overall user experience.
Cookies may be used to:
- Maintain website functionality
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Detect fraudulent or malicious activity
- Support shopping cart functionality
- Enhance customer experience
Some third-party services integrated into our website may also use cookies in accordance with their own privacy policies.
Most web browsers allow users to manage, disable, or delete cookies through browser settings. Disabling cookies may affect the functionality of certain portions of our website.
By continuing to use our website, you consent to our use of cookies as described in this policy.
Shipping Policy
Romay Corporation strives to ship all orders as quickly as possible. Estimated production times and shipping dates are provided as estimates only and are not guaranteed unless expressly agreed upon in writing.
Production schedules may vary based upon order volume, material availability, customization requirements, supplier delays, weather events, labor availability, carrier delays, or other circumstances beyond our reasonable control.
Shipping charges are calculated based upon carrier rates, package dimensions, destination, and selected shipping method.
Once an order has been transferred to the shipping carrier, responsibility for delivery timing rests with the carrier.
Customers are responsible for providing accurate shipping information at the time of purchase. Romay Corporation is not responsible for delays, additional shipping charges, or losses resulting from incorrect or incomplete shipping information provided by the customer.
Customers should carefully inspect all shipments immediately upon delivery. Any shortages, shipping damage, or delivery discrepancies should be reported to both the shipping carrier and Romay Corporation as soon as reasonably possible.
International customers are responsible for all applicable customs duties, import taxes, brokerage fees, value-added taxes (VAT), tariffs, and other governmental charges imposed by the destination country unless otherwise stated in writing.
Romay Corporation is not responsible for shipping delays caused by customs inspections, carrier delays, natural disasters, weather conditions, labor disputes, governmental actions, or other events beyond our reasonable control.
Returns & Warranty Policy
Customer satisfaction is important to us. Any request for return or warranty service must first receive authorization from Romay Corporation before products are returned.
Unauthorized returns may be refused or returned to the sender.
Unless otherwise specified in writing, warranty coverage applies only to defects in materials or workmanship under normal and intended use.
Warranty coverage does not apply to:
- Normal wear and tear
- Improper installation
- Improper maintenance
- Abuse or misuse
- Accidents
- Unauthorized modifications or repairs
- Damage caused by improper storage
- Cosmetic damage that does not affect product performance
- Damage caused by third-party equipment or accessories
- Damage resulting from use outside the intended application
Romay Corporation reserves the right to inspect any product submitted under warranty before determining eligibility.
If a warranty claim is approved, Romay Corporation may, at its sole discretion, repair the product, replace the product, replace affected components, or provide another appropriate remedy.
Except where prohibited by law, Romay Corporation shall not be liable for incidental, indirect, special, consequential, or punitive damages arising from the use or inability to use our products.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
SMS Terms & Conditions
By providing your mobile phone number and opting in to receive SMS communications from Romay Corporation, you consent to receive text messages related to:
- Quotations
- Orders
- Shipping updates
- Customer service
- Technical support
- Warranty support
- Account notifications
Message frequency varies depending upon your interactions with Romay Corporation.
Message and data rates may apply according to your wireless carrier’s plan.
Consent to receive SMS messages is not required as a condition of purchasing products or services.
You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact Romay Corporation directly.
Wireless carriers are not liable for delayed or undelivered messages.
Romay Corporation does not sell, rent, or share SMS opt-in information or mobile phone numbers with third parties or affiliates for marketing purposes.
Website Terms of Use
By accessing or using the Romay Corporation website, you agree to comply with these Terms of Use.
All website content, including but not limited to text, graphics, logos, photographs, product descriptions, documentation, software, and other materials, is the property of Romay Corporation or its licensors and is protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, modified, distributed, republished, transmitted, or otherwise used without prior written permission from Romay Corporation, except where expressly permitted by law.
Product specifications, pricing, availability, images, colors, dimensions, and other information are provided for informational purposes only and may be updated or corrected at any time without prior notice.
While we make every reasonable effort to ensure information is accurate, errors or omissions may occasionally occur. Romay Corporation reserves the right to correct inaccuracies, cancel orders affected by pricing or specification errors, and modify website content at any time.
Use of this website must comply with all applicable laws. Users agree not to:
- Attempt unauthorized access to website systems
- Introduce malicious software or harmful code
- Interfere with website functionality
- Misrepresent their identity
- Use automated systems to scrape or copy website content without permission
- Engage in unlawful or fraudulent activity
Romay Corporation may suspend or terminate access to the website at its sole discretion for violations of these Terms of Use.
This website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, except where prohibited by applicable law.
To the fullest extent permitted by law, Romay Corporation disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Romay Corporation shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of this website or reliance upon information contained herein.
Contact Information
If you have any questions regarding these Policies, Terms & Conditions, or wish to contact us regarding privacy, returns, warranty service, shipping, SMS communications, or other matters, please contact:
Romay Corporation
Email: sales@romaycorp.com
Phone: 517-769-6662